Privacy Policy mykadslot —
Your Data, Our Responsibilities

01Introduction

Welcome to the mykadslot Privacy Policy. This document is a written agreement between you as a platform user and mykadslot as the data controller. We understand that your personal information is a trust of the highest value, and we take this responsibility seriously.

This Privacy Policy is drafted in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and complies with international data security standards. It covers all services offered through the mykadslot website, mobile app, and any of our official communication channels.

By using the mykadslot platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.

02Information We Collect

Mykadslot collects various types of information to ensure a safe, personalised gaming experience and to meet legal compliance requirements. Below are the categories of information we collect:

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, identification card number (MyKad), email address, mobile phone number, and password.
• KYC documents: Copies of identification card, bank statements, utility bills, or other identity verification documents requested during the account verification process.
• Financial information: Bank account details, e-wallet numbers (TnG, Boost, GrabPay), and records of deposit and withdrawal transactions.
• Communications: Live Chat conversation history, emails, and any feedback or complaints you have submitted to us.

2.2 Information Collected Automatically

• Technical data: IP address, browser type, operating system, screen resolution, and device information.
• Usage data: Pages visited, session duration, games played, wagering amounts, and activity history within the platform.
• Location data: General geographic location based on IP address for eligibility verification and security purposes.
• Cookie data: Session information, user preferences, and analytics data collected through cookies and similar tracking technologies.

03How We Use Your Data

All information collected by mykadslot is used for legitimate and transparent purposes. Below is a summary table of data usage purposes:

Mykadslot will not use your data for any purpose beyond those stated above without first obtaining your consent. All data processing is carried out responsibly and in accordance with the principle of data minimisation — we only collect what is strictly necessary.

04Information Sharing

Mykadslot does not sell or disclose your personal information to external parties for commercial purposes. However, there are limited situations where information sharing is necessary:

4.1 Third-Party Service Providers

We only share necessary information with service providers who help us operate the platform, including:

• Payment processors: to facilitate deposit and withdrawal transactions via DuitNow, FPX, TnG eWallet, Boost, and GrabPay.
• KYC service providers: to conduct identity verification and AML checks securely.
• Cloud infrastructure providers: for secure data hosting integrated with the highest security standards.
• Analytics providers: to understand platform usage patterns for service improvement purposes.

All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Requirements

Mykadslot may be required to disclose your information to the relevant authorities where mandated by Malaysian law, including court orders, financial crime investigations, or anti-money laundering (AML) compliance requirements.

05Data Security

The security of your information is mykadslot's number one priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times:

• 256-bit SSL encryption: All data transmitted between your browser and our servers is protected with industry-grade SSL encryption, ensuring no third party can intercept your communications.
• Database-level data encryption: Sensitive information such as passwords, identification card numbers and financial details are stored in encrypted format, not plain text.
• Two-factor authentication (2FA): This additional security feature is available to all accounts to prevent unauthorized access.
• 24/7 monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Regular security audits: Independent security assessments are conducted periodically by third-party experts to ensure our protections remain up to date.
• Strict access controls: Only authorized personnel who require access to carry out their duties are permitted to view user data.

While no security system can guarantee absolute protection, mykadslot is committed to continuously strengthening our security infrastructure in line with the latest developments in cyber threats.

06Cookies & Tracking Technologies

Mykadslot uses cookies and similar tracking technologies to enhance user experience, ensure session security, and analyse platform usage patterns.

6.1 Types of Cookies Used

• Essential cookies: Required for core platform functions such as login, session security, and language preferences. Cannot be disabled.
• Performance cookies: Collects statistical data on how users interact with the platform to help us improve our services.
• Functionality cookies: Stores user preferences such as display settings and game selections to deliver a more personalised experience.
• Analytics cookies: Helps us understand platform traffic, the most frequently visited pages, and user session duration.

6.2 Cookie Controls

You can manage or delete cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect platform functionality and your gaming experience. Continued use of the mykadslot platform after the cookie notice is displayed is considered your consent to our use of cookies.

07Your Rights as a Data Subject

Under the Malaysia Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, please contact our customer support team via Live Chat or email. We will process your request within 30 working days from the date of receipt.

08Data Retention Period

Mykadslot retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law:

• Active account data: Stored for the duration your account remains active and in use.
• Financial transaction records: Stored for a minimum of 7 years in line with Malaysia's financial and AML legal requirements.
• KYC documents: Stored for a minimum of 5 years after account closure or the final transaction date.
• Customer support communication logs: Stored for 2 years for reference and dispute resolution purposes.
• Cookie and analytics data: The retention period depends on the type of cookie, typically ranging from 30 days to 2 years.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

09Privacy Policy Amendment

Mykadslot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or new platform features. Any significant amendments will be communicated to you through:

• Prominent notices on the platform's home page.
• Notification email to your registered address.
• In-app notifications on the mykadslot mobile app.

The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. Your continued use of the platform after any amendments take effect constitutes your acceptance of the updated terms.

10Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the mykadslot Data Privacy Officer through the following channels:

• Live Chat: Available 24/7 directly within the platform — the fastest way to get answers to any immediate enquiries.
• Privacy Email: [email protected] — for personal data enquiries, response within 3 business days.
• Support Email: [email protected] — for general enquiries, response within 24 business hours.
• FAQ: Visit page Frequently Asked Questions for answers to common questions related to privacy and security.